We respect your privacy
Agencia Property (Agencia) respects your right to privacy and is committed to safeguarding the privacy of our clients and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988. This policy sets out how we collect and treat your personal information.
‘Personal information’ is information we hold which is identifiable as being about you.
Collection of personal information
Agencia will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
You may provide information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our staff.
Agencia does not collect personal information that is deemed sensitive.
How we collect your personal information Agencia collects personal information from you in a variety of ways, including when you interact with us through electronic media or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy. Use of your personal information Agencia may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our services and better understand your needs. Agencia may contact you by a variety of measures including, but not limited to telephone, sms, email or mail.
Security of your personal information
Agencia is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorized access or disclosure, we have taken reasonable steps including physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorized access, modification and disclosure.
The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take reasonable measures to safeguard against unauthorized disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 . If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at admin@agencia.com.au.
We reserve the right to refuse to provide you with information that we hold about you, if we have a valid reason as set out in the Privacy Act.
Disclosure of your personal information
(a) We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
(b) We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
(c) We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Agencia its customers or third parties.
(d) Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
(e) If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
Complaints about privacy
If you have any complaints about our privacy practices, please send us details of your complaints to PO Box 7341, Cloisters Square WA 6850.
Complaints about our privacy practices are treated seriously and we will respond within 30 days of receipt of written notice of your complaint.
Changes to Privacy Policy
Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, at our sole discretion and all modifications will be effective immediately and will be posted on our website.
Website
Our Website
When you visit our website (www.agenciaproperty.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an integrated manner to analyse how people use our site, such that we can improve our service.
Cookies
We may from time to time use cookies on our website. A cookie is a small data file stored on your device’s browser. Its purpose is to help a website keep track of your visits and activity.
You will usually find information on cookies and how to manage them under options or settings on your browser. You can choose to see cookies before deleting them and to keep cookies from some websites. Setting your browser to block all cookies may make some websites take longer to load and stop you saving customized settings such as text sizes, location or sign in information.
Different web browsers have different settings and features that you can use to help control personal information online. Common options include whether to accept cookies and how long to allow them to stay on your device. Many browsers allow you to view in private mode, which usually means your browsing history wont be saved to your device, but it doesn’t mean the browser will automatically block all tracking of your activities.
Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Link to third party websites do not constitute sponsorship or endorsement or approval of these websites.
Choosing to opt out of receiving targeted advertising doesn’t always mean that information about your browsing habits wont be collected. There are tools available which will help you see which trackers are active on web pages you visit and allow you to block them. For example, Ghostery.